Satisfaction Survey Fee Earner Please Select Andy Burnett Gaynor Hall Janet Godley Joanne Harriman Justine Durham Natalie Stiff Louise Hicks Marie Collins Penny Owston Ruth Gilliatt Tim Hale Tim Phipps Tracy Talbot Your Name How satisfied were you with our overall level of service? Very Satisfied Fairly Satisfied Undecided Fairly Dissatisfied Very Dissatisfied If dissatisfied, please tell us briefly why this is. Did we give you information/advice that was easy to understand? Very easy Fairly easy Undecided Fairly difficult Very difficult How could we make the information easier to understand ? How informative did you find our staff? Very good Fairly good Undecided Fairly poor Very poor How well did we keep you up-to-date with progress? Very well Fairly well Undecided Fairly poor Very poor How well did we listen to what you had to say? Very well Fairly well Undecided Fairly poor Very poor Did we treat you fairly at all times? Yes No Dont Know If you believe you were treated unfairly please tell us briefly what happened. Would you recommend us to someone else if they needed legal help or advice? Certain to Likely to Undecided Unlikely to Certain not to Please give your reason(s) for your answer to the previous question. Are you happy with the outcome of your matter ? Yes No Please give your reason(s) for your answer to the previous question. Please tell us how you heard about our organisation ? Friend / Colleague Yellow Pages / Yell.com Internet / Search Engines Newspaper / Magazine Im an existing Client Citizens Advice Bureau CCA (Crosby Community Association) Local Link Office Telephone Directory Martin and Haigh Website Our Signs / Our Location Independant Advisor Estate Agent Flyer / Mail Other If other please tell us how ? Do you have any further comments or suggestions that may help us to improve our level of service? Would you like someone to contact you to discuss your experience with Martin and Haigh Solicitors ?
